gads1 1 Report post Posted January 25, 2018 Hello -- I have official Nitro PDF v9 serial purchased via cleverbridge. When I enter serial # in upgrade eligibility checker, I receive an error. https://www.gonitro.com/pro/upgrade "There's been an error with your submission. Please head to our community forum...." However, I am able to successfully query my license in the license portal. I have activated ONE of two available. https://licenses.gonitro.com/prd/portal advise on next steps. thanks. -GA Share this post Link to post Share on other sites
Mario K. 0 Report post Posted January 25, 2018 @gads1 I'm sorry to hear about this negative experience with our upgrade page. I will work on your case and get back to you as soon as I have a solution to it. Thanks for your patience! Share this post Link to post Share on other sites
Mario K. 0 Report post Posted January 26, 2018 @gads1 please use this link to upgrade your Nitro Pro 9 to Nitro Pro 11 and let me know if you run into any issues: https://store.gonitro.com/304/?scope=checkout&cart=179009 Share this post Link to post Share on other sites
gads1 1 Report post Posted January 26, 2018 perfect!!! sincere thanks. purchase complete. 1 Share this post Link to post Share on other sites
