Gerry Grant 0 Report post Posted January 29, 2018 I have tried to install the patch, but get message that install wizard has failed. Quote Share this post Link to post Share on other sites
Mario K. 0 Report post Posted January 29, 2018 @Gerry Grant please clear your downloads folder from all previous/current Nitro Pro installer files first and then try installing it again. Also, make sure your Microsoft Office applications are closed as well. Quote Share this post Link to post Share on other sites
Gerry Grant 0 Report post Posted January 29, 2018 Thanks Mario but this did not work. I deleted all Nitro installers including old ones from Nitro 10, from the Downloads folder and closed all Microsoft products in the Task Manager (except Skype, which would not close). Any further instructions? Quote Share this post Link to post Share on other sites
Alex E. 0 Report post Posted January 29, 2018 Hi @Gerry Grant, I recommend trying the following: 1. Use the Microsoft FixIt tool: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed 2. Reboot the machine and try again. Quote Share this post Link to post Share on other sites
Gerry Grant 0 Report post Posted January 29, 2018 Alex. I did this but I am getting the same result Gerry Quote Share this post Link to post Share on other sites
Alex E. 0 Report post Posted January 30, 2018 Hi @Gerry Grant, Sorry to hear that didn't work! Please try these steps: 1. Clear your 'Temp' folder. (C:\Users\ **insert username** \AppData\Local\Temp) 2. Download our Clean Up utility: http://install.nitropdf.com/support/downloads/cleanup.zip 3. Extract the utility to the desktop (it doesn't properly run from within the zip) 4. Run the utility (NOTE: This will remove any custom signatures / stamps. Let me know if these need to be backed up) 5. Reboot the machine. 6. Delete the installers you recently downloaded and use the following: 64bit: http://install.nitropdf.com/professional_1107425/en/burn/nitro_pro11_ba_x64.msi 32bit: http://install.nitropdf.com/professional_1107425/en/burn/nitro_pro11_ba_x86.msi If you're not sure which to pick, you can find out here: http://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000001874 Quote Share this post Link to post Share on other sites
I have tried to install the patch, but get message that install wizard has failed.
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