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Error message: Occurence of user interacted...


k2allar
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When I try to print to a PDF on a web page using NitroPro 11, sometimes I get the error message:

Occurrence of user interacted or failed conversion

and I think I've seen another error message, but I can't remember what it is.  This just started happening and I haven't changed anything on the computer.

Is there a way to fix this?

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  • 3 months later...
  • Official Nitronaut
Allain Umailin

Hello @trm972,

Thank you for reaching out to us through our Community Forums!

What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 11.X.X.X, e.g. 11.0.5.271)

Thank you and I look forward to hearing back from you.

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  • Official Nitronaut
Allain Umailin

Hello @trm972,

Thanks for this information.

Let us try some troubleshooting by updating to 11.0.7.425. Kindly refer to these steps:
1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files.

2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/support/downloads/cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686

3. Extract the utility to the desktop (it doesn't always run from the zip)
4. Run the utility then reboot your machine.
5. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

6. Download and install Nitro Pro 11.0.7.425 using offline installers:
x64-bit http://install.nitropdf.com/professional_1107425/en/burn/nitro_pro11_ba_x64.msi
x32-bit http://install.nitropdf.com/professional_1107425/en/burn/nitro_pro11_ba_x86.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

7. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Cheers!

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