k2allar Posted February 5, 2018 Report Share Posted February 5, 2018 When I try to print to a PDF on a web page using NitroPro 11, sometimes I get the error message: Occurrence of user interacted or failed conversion and I think I've seen another error message, but I can't remember what it is. This just started happening and I haven't changed anything on the computer. Is there a way to fix this? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 5, 2018 Official Nitronaut Report Share Posted February 5, 2018 Hello @k2allar, Thank you for reaching out to us through our Community Forums! Please uninstall and reinstall Nitro PDF Creator. Refer to this article: http://kb.gonitro.com/knowledgebase#/search/pdf creator/000001584 Hope this helps! Link to comment Share on other sites More sharing options...
k2allar Posted February 5, 2018 Author Report Share Posted February 5, 2018 Thanks, AllianU. I reinstalled the printer and I hope that fixes it! Link to comment Share on other sites More sharing options...
trm972 Posted June 5, 2018 Report Share Posted June 5, 2018 I have same problem when printing a page to the Nitro Pro PDF printer. Uninstalled and reinstalled Nitro Pro 11 and problem remains Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 11, 2018 Official Nitronaut Report Share Posted June 11, 2018 Hello @trm972, Thank you for reaching out to us through our Community Forums! What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 11.X.X.X, e.g. 11.0.5.271) Thank you and I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
trm972 Posted June 12, 2018 Report Share Posted June 12, 2018 Ver 11.0.3.173 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 12, 2018 Official Nitronaut Report Share Posted June 12, 2018 Hello @trm972, Thanks for this information. Let us try some troubleshooting by updating to 11.0.7.425. Kindly refer to these steps: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. 2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/support/downloads/cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686 3. Extract the utility to the desktop (it doesn't always run from the zip) 4. Run the utility then reboot your machine. 5. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 6. Download and install Nitro Pro 11.0.7.425 using offline installers: x64-bit http://install.nitropdf.com/professional_1107425/en/burn/nitro_pro11_ba_x64.msi x32-bit http://install.nitropdf.com/professional_1107425/en/burn/nitro_pro11_ba_x86.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 7. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Cheers! Link to comment Share on other sites More sharing options...
trm972 Posted June 15, 2018 Report Share Posted June 15, 2018 Allain, Thank you for your suggestions, they fixed the problem and all works well now. Thank you again. Link to comment Share on other sites More sharing options...
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