11.07.425 unable to install

[ccerezocpa]

I am having trouble installing 11.07.425.  I get a "Nitro Pro Seup Wizard has failed" error.  Support sent me e cleanup utility to clean up the old nitro and when I try to install the new 11.07.425 I get the same error.  Any suggestions. 

thanks. 

Carlos

[Allain Umailin]

Hello @ccerezocpa,

Thank you for reaching out to us through our Community Forums!

To address this issue, refer to these steps:
1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files.

2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/support/downloads/cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686

3. Extract the utility to the desktop (it doesn't always run from the zip)
4. Run the utility then reboot your machine.
5. Now manually check for left over registries from Nitro Pro (Run > regedit) and delete them. Make sure to save a backup before making any change. Reboot the machine again after deleting Nitro Pro traces.
6. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

7. Download and install Nitro Pro 11.0.7.425 using offline installers:
64-bit: http://install.nitropdf.com/professional_1107425/retail/nitro_pro11.exe
32-bit: http://install.nitropdf.com/professional_1107425/retail/nitro_pro11.exe

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

8. After installation, you can activate by opening Nitro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Hope this helps!

[ccerezocpa]

Thank you for your response.  The issue was that all the download files need to be deleted out of the download file.   Someone else posted it and I did that and everything loaded. 

Thank again.