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Shellbags

Printing issue after latest update

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Shellbags

Since downloading the latest update of Nitro Pro 11.0.7.425 I am finding all pages within a document whether they are landscape or portrait are printing automatically portrait and my left hand margins have increased subsequently pushing the right hand margin off the page.

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AmishCake

I am experiencing this same issue. One of my Nitro users prints many reports a day, and they are showing up as landscape orientation correctly in Nitro, but on the printer, they're showing up as portrait. She is having to go into Settings for every. single. report and change them, which is causing MANY headaches for her. Any advice for this issue?

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Steven Zakulec

It sounds like you might be encountering this issue from the 11.0.7.411 & 11.0.7.425 releases:

Known issue:

   ‘Auto - rotate and center pages’ option in Page Scaling settings under print menu does not work as expected. The printed document will not be rotated.

    Workaround: Select ‘Use PDF page size to select paper source’ in Page Scaling settings. This will automatically rotate and center pages.

I'm not entirely sure what else you can do besides the listed workaround (unless you downgrade to an earlier version).  If you've got a support contract, you could try asking about the issue here https://www.gonitro.com/support/ticket and see if there's anything that can be done.

  • I agree 1

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