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Cannot select text in unprotected document

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I have a number of pdfs created by a colleague. I cannot select or copy text from these documents in Nitro Pro They are not protected / have no security. Also, I can select text when I use Adobe Reader to open these documents. I wanted to include a screenshot of document properties but I cannot figure out how to upload it. Created with: OmniPage CSDK 18, Producer: Omnipage 19, PDF Version: 1.6 (Acrobat 7.x),. 

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