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Printing blueprint from Punch Home design

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I am trying to print a blueprint in version 11 of Nitro. When it converts the plan, all I get is what appears to be a broad black vertical line. I think it is a very condensed copy of the blueprint. I can't open it or do anything with it.  The blueprint was made in the 'Punch' Home and Landscape program that says to use a program called PrimoPDF to convert all their (.pro) files. The upgrade to PrimoPDF is the Nitro program, and yet I can't seem to get it to work. Can anyone help?

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