MzOregon Posted February 16, 2018 Report Share Posted February 16, 2018 The field jumps all over the place making editing documents nearly impossible. Any help very much appreciated. Thank you! Link to comment Share on other sites More sharing options...
MzOregon Posted April 23, 2018 Author Report Share Posted April 23, 2018 Okay; it's been over a month and nobody is helping me. This is still a problem. I paid a lot of money over the years for Nitro and it should be working. C'mon!! Help a good customer Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 25, 2018 Official Nitronaut Report Share Posted April 25, 2018 Hello @MzOregon, Thanks for posting on our community forums! Please be informed that we no longer support the version of your Nitro Pro as per our Sunset Policy: https://www.gonitro.com/support/sunset-policy that is why we highly recommend you to upgrade to Nitro Pro 11 (with a discounted rate) from our website https://www.gonitro.com/pro/upgrade Cheers! Link to comment Share on other sites More sharing options...
MzOregon Posted April 26, 2018 Author Report Share Posted April 26, 2018 What's wrong with you folks. I have Nitro Pro 11 to be exact 11.0.7.425!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The mouse jumps all over the screen when I try to edit and enter text. It works sometimes; hangs and jumps other times. This NEVER happened until last late last fall. Good Grief Nitro Pro. Your response to this has given me minus confidence in your organization. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 26, 2018 Official Nitronaut Report Share Posted April 26, 2018 Hello @MzOregon, Thanks for your response and I apologize for the inconvenience this caused. I have searched our records using your email address and only found Nitro Pro 8 and Nitro Pro 9 To further assist you with the issue on your Nitro Pro 11, a support ticket was created on your behalf. Cheers! Link to comment Share on other sites More sharing options...
MzOregon Posted April 26, 2018 Author Report Share Posted April 26, 2018 Wow ... this just gets worse. I'm looking at my invoice, serial & reference numbers for Nitro Pro 11 that I purchased on Sept 28 of 2016. So now .... instead of even one word or tip how I might solve my problem, you're accusing me of lying to you. Yes, I see the ticket in my inbox. Why didn't somebody do that on Feb 16? To summarize .... I reached out to you all over two months ago, no help ... accusations. Wow ... just wow. I went to my profile to make sure my email was correct ... and got a 404 error. If you were my employee, I'd call you down to HR and have a serious chat with you. I will definitely not be upgrading or buying any products from you in the future. Link to comment Share on other sites More sharing options...
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