Trying to upgrade license for Nitro Pro.

[Rodney Gonzalez]

Hello everyone,

I am trying to purchase the new version of Nitro pro through the upgrade page.  Simple enough, you just put your current serial number (current version that I have is Nitro Pro 9) that has an upgrade path and good to go, right?  Well, I put the serial number from my old confirmation order (which I also verified with cleverbridge that is correct) and I receive the error "There's been an error with your submission.  Please head to our community forum and update us with your issue.".  How can I move forward to be able to upgrade the license to the latest version Nitro Pro 11.

Thanks,

Rodney

[Kelvin B. Villarin]

Hi @Rodney Gonzalez,

Thanks for posting on our community forums!

Looking at your records, I noticed that you recently upgraded a version 9 license and also purchased Software Assurance. Do you have another version 9 serial number you want to upgrade? 

In any case, I will create a ticket for you so I can provide your license details and ask for the serial number you are trying to upgrade.  

You'll hear from me again soon!

Cheers!

[Rodney Gonzalez]

Good morning Kelvin,

 

Thanks for your response and for opening the ticket.  I will send the information about the other license v9 that I am trying to upgrade to V11.

-Rodney

[Madux]

I have the same problem as described by @Rodney Gonzalez

[Rodney Gonzalez]

@Madux, It seemed that the problem that I was having was related to the Nitrol Pro v9 license somehow not being on their database.  After working with @Kelvin V. from the support team and providing proof of license and previous order, they were able to take care of the issue and resolved it very fast.  

-Rodney

[Kelvin B. Villarin]

Hi @Madux,

Thanks for posting on our community forums!

I'll sort this one for you. Please expect an email soon.

Cheers!

[Madux]

Thanks, @Rodney Gonzalez for your message. My issue has now been resolved by Kelvin. Thanks or the quick response Kelvin. 

Madux.