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Printer unable to connect

Sean Bothe

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Hi All

In December I upgraded my laptop and carried my Nitro Pro 9 license over. Ever since Then I am unable to print to Nitro PDF Creator.

I am using Windows 10 Pro with Microsoft Office 2013. My Nitro Pro 9 version is

Please see the attached image of the error message every time  I try print to Nitro PDF.  Can anyone advise what the problem could be?



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  • Power User
Steven Zakulec

There's a couple of things to try.

You can try re-installing the PDF printer: http://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000001584

I'm not sure if you're on the last released version or not- that's available here: http://kb.gonitro.com/knowledgebase#/search/sunset/000001632

Hopefully one of them works

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  • 4 weeks later...

Same exact problem here.  Have been using Nitro 9 with my license successfully for years and recently upgraded to a new computer running windows 10.  I de-activated my serial number but I cannot get Nitro 9 to connect as a printer with Windows 10.  Is this a known issue?  I've had to use the trial version of 11 just to make due in the meantime but quite honestly I don't care for 11 and want my 9 to continue to work. 

Has anyone else encountered this and solved it?  I will print a test page just fine oddly...

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Thanks Steven

I done an updates for Nitro 9 but no joy. I can't seem to understand why it won't work on my new laptop but on my old one it still works, and both laptops run Windows 10 Pro. Seems Nitro is forcing people to upgrade when they change PC's.

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