Document form fields aren't editable on single computer but others work

[Tom 1]

We had a document sent to one of our employees with multiple fields that can be filled in and saved. when she opened it the fields are not highlighted to enter any data. If I open online the fields can be edited because they are highlighted. We are both running version 11 Pro. I have repaired the software and set everything back to factory defaults.

 

I put a ticket in with Nitro but I haven't heard a peep. Any help would be appreciated.

 

[AllainU 0]

Hello @Tom,

Thank you for reaching out to us through our Community Forums!

I already replied to your support ticket.

Cheers!