Oscar Ramirez Posted March 8, 2018 Report Share Posted March 8, 2018 I can't download Nitro Pro 11 on my Laptop. It gives me the error message that I have the wrong license number. I just received the product today and it does recognize the serial number and that I have 2 available downloads. I am available to use it but it says I'm on a trial basis and also that it is Nitro 9 and I bought Nitro 11. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 8, 2018 Official Nitronaut Report Share Posted March 8, 2018 Hello @oscar, Thank you for reaching out to us through our Community Forums! Please be informed that '-22 Error Wrong License Number' means the serial number you are trying to activate is for a different version of Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 11. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer then reboot the machine. 2. Download your Nitro Pro from these link/s: 64-bit http://install.nitropdf.com/professional_1107425/en/burn/nitro_pro11_ba_x64.msi 32-bit http://install.nitropdf.com/professional_1107425/en/burn/nitro_pro11_ba_x86.msi If you are unsure if your machine is using 32 or 64-bit, please refer to this link: http://kb.gonitro.com/knowledgebase#/search/64/000001874 3. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your Nitro Pro 11 serial number. I hope this helps! Link to comment Share on other sites More sharing options...
Oscar Ramirez Posted March 8, 2018 Author Report Share Posted March 8, 2018 Thank you. It works like a charm. Clear directions and I was able to confirm that Nitro Pro 11 was installed. Thank you again. Link to comment Share on other sites More sharing options...
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