Gubbo Posted March 13, 2018 Report Share Posted March 13, 2018 Hi followed instructions, added serial # from splash screen in About Nitro Pro [cant attache screenshot] and received... We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 13, 2018 Official Nitronaut Report Share Posted March 13, 2018 Hello @Gubbo, Thank you for posting on our Community Forums! Since this requires me to ask for the serial number you were using, I have sent you a direct message regarding this. Cheers! Link to comment Share on other sites More sharing options...
Gubbo Posted March 28, 2018 Author Report Share Posted March 28, 2018 Hi Leslie V. Nitro11 downloaded and installed Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted March 28, 2018 Official Nitronaut Report Share Posted March 28, 2018 1 hour ago, Gubbo said: Hi Leslie V. Nitro11 downloaded and installed Hello @Gubbo, That is great to hear! I have checked and the records are correct. Please let us know if you have any other questions. Cheers! Link to comment Share on other sites More sharing options...
sgregston Posted April 5, 2018 Report Share Posted April 5, 2018 (edited) I have the same problem how do I upgrade from version 9 to the new one if serial # does not recognize Edited April 5, 2018 by sgregston Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted April 6, 2018 Official Nitronaut Report Share Posted April 6, 2018 Hi @sgregston, I've created a support ticket for you with steps on how you'll be able to upgrade. Cheers! Link to comment Share on other sites More sharing options...
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