Gubbo 0 Report post Posted March 13, 2018 Hi followed instructions, added serial # from splash screen in About Nitro Pro [cant attache screenshot] and received... We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. Quote Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted March 13, 2018 Hello @Gubbo, Thank you for posting on our Community Forums! Since this requires me to ask for the serial number you were using, I have sent you a direct message regarding this. Cheers! Quote Share this post Link to post Share on other sites
Gubbo 0 Report post Posted March 28, 2018 Hi Leslie V. Nitro11 downloaded and installed Quote Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted March 28, 2018 1 hour ago, Gubbo said: Hi Leslie V. Nitro11 downloaded and installed Hello @Gubbo, That is great to hear! I have checked and the records are correct. Please let us know if you have any other questions. Cheers! Quote Share this post Link to post Share on other sites
sgregston 0 Report post Posted April 5, 2018 (edited) I have the same problem how do I upgrade from version 9 to the new one if serial # does not recognize Edited April 5, 2018 by sgregston Quote Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted April 6, 2018 Hi @sgregston, I've created a support ticket for you with steps on how you'll be able to upgrade. Cheers! Quote Share this post Link to post Share on other sites
