jackdmcinnes5@gmail.com 0 Report post Posted March 18, 2018 I purchased 2 licenses less than a month ago for NP11. When I enter my serial number, Nitro says it can't find my license. Therefore, I'm unable to upgrade to 12. Please help. Share this post Link to post Share on other sites
Mario K. 0 Report post Posted March 19, 2018 @jackdmcinnes5@gmail.com Would you mind telling me why you're trying to upgrade to version 12 since we haven't even released that version yet? Did you get any marketing emails from Nitro by mistake? Since you have purchased Software Assurance with your Nitro Pro 11 licenses, you will be able to upgrade free of charge once we publicly release version 12. Share this post Link to post Share on other sites
jackdmcinnes5@gmail.com 0 Report post Posted March 21, 2018 OK. Thanks. I've been getting several marketing emails about Nitro 12. Share this post Link to post Share on other sites
Mario K. 0 Report post Posted March 22, 2018 @jackdmcinnes5@gmail.com my apologies for that, please ignore those emails. Share this post Link to post Share on other sites
lnoirhomme@hotmail.com 0 Report post Posted March 22, 2018 Remarques identiques à jackdmcinnes5@... : mon assistance d'un an arrive à échéance et la version 12 qui m'a été annoncée par le service commercial ne me sera plus accessible. Remarks similar to jackdmcinnes5 @ ...: my one-year support expires and version 12 that was announced to me by the sales department will no longer be accessible to me Share this post Link to post Share on other sites
