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Upgrading to Nitro Pro 12


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Hi, trying to enter serial for version 10 to see what the cost of the upgrade to version 12 will be, but it comes up with the following message...


We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.


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  • Official Nitronaut
Allain Umailin

Hello @sbensley2@rogers.com,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on our end. Try entering your Nitro Pro 10 serial number and you should be good to upgrade to Nitro Pro 12. Also, don't forget to purchase Software Assurance that entitles you to free upgrades for the next release of Nitro Pro (version 12 to be released this May) and Premium Support for one year after the purchase date.


Edited by AllainU
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