EJHCO Posted March 20, 2018 Report Share Posted March 20, 2018 Hi, Currently have Nitro Pro 11, and just got a marketing email suggesting that I upgrade early for a significant discount. However, when I copy/paste my serial number I get back information that says I am eligible for an upgrade discount, but it shows that I have Nitro Pro 10. I did upgrade from version 10 to 11 over a year ago. I'm mostly curious about whether the upgrade from 11 to 12 is less expensive than the upgrade from 10 to 12--in other words, are the discounts different? I contacted Cleverbridge with my question since I thought it was about purchasing, costs, etc. but they referred me to Nitro Support...so here I am. Thanks for your help. EJH Link to comment Share on other sites More sharing options...
Charles Moore Posted March 27, 2018 Report Share Posted March 27, 2018 I have the same situation. I upgraded from ver 10 to ver 11 on 9/28/16. I just responded to the marketing email for an early access discount on ver 12. I inputted my ver 11 license # and got a response of $55.99 to upgrade from ver 10. Is this the correct early access upgrade price from ver 11 to ver 12? Thanks, Charles Moore Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted March 29, 2018 Official Nitronaut Report Share Posted March 29, 2018 Hi @EJHCO and @Charles Moore, Thanks for posting on our community forums! The upgrade pricing from versions 10 and 11 (to version 12) are the same. Please try to upgrade again using your Nitro Pro 11 serial number/license. It should now reflect the correct version. I'm sorry for any inconvenience that this may have caused. Please let me know if you have other questions or need further assistance. Link to comment Share on other sites More sharing options...
EJHCO Posted March 29, 2018 Author Report Share Posted March 29, 2018 Kelvin, Thanks for your response. I was able to upgrade to version 12 with my current serial number/license, and the correct version (11) was reflected. EJH Link to comment Share on other sites More sharing options...
Power User Mark Fiske Posted April 1, 2018 Power User Report Share Posted April 1, 2018 Just curious...what does the version 12 upgrade offer? And, were just selected individuals offered the upgrade deal to ver.12? I didn't receive an email offer. Link to comment Share on other sites More sharing options...
Pat McKune Posted April 5, 2018 Report Share Posted April 5, 2018 I have just upgraded to version 11 last night.... I have searched but see no option to upgrade to version 12 ? Link to comment Share on other sites More sharing options...
EJHCO Posted April 5, 2018 Author Report Share Posted April 5, 2018 Hi, Version 12 will not be released until May. I responded to a marketing email (which you may get if you've signed up for them from Nitro) to essentially buy a version 12 license now at a discount, and download the program in May. I don't see anything on the web about v. 12. I think it's probably easiest to sign up for their marketing emails. EJH Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 5, 2018 Official Nitronaut Report Share Posted April 5, 2018 On 4/1/2018 at 3:49 PM, mfiske said: Just curious...what does the version 12 upgrade offer? And, were just selected individuals offered the upgrade deal to ver.12? I didn't receive an email offer. Hello @mfiske, We do not have a complete outline of the final inclusions for Nitro Pro 12 yet, although we sent a few details about the additions in one of our marketing emails. You may subscribe to our newsletters to stay up to date. You can enter your email address at the bottom of this page: https://www.gonitro.com/ 6 hours ago, Pat McKune said: I have just upgraded to version 11 last night.... I have searched but see no option to upgrade to version 12 ? Hello @Pat McKune, We haven't released Nitro Pro 12 yet. We also sent emails to Nitro Pro 11 users a few weeks ago regarding the pre-release offer. This must be why you haven't received that email. Kindly let me know if you have other questions. Link to comment Share on other sites More sharing options...
Pat McKune Posted April 6, 2018 Report Share Posted April 6, 2018 Thanks Leslie... As a Nitro Pro 11 user could I possibly get a copy of the email that was sent please ? Link to comment Share on other sites More sharing options...
Marshall Brown Posted April 6, 2018 Report Share Posted April 6, 2018 I would like to see a feature comparison hart for Nitro 11 vs Nitro 12 before spending $55.99. Will such be made available? Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted April 6, 2018 Administrators Report Share Posted April 6, 2018 @Marshall I will try and get one for you next week. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 9, 2018 Official Nitronaut Report Share Posted April 9, 2018 On 4/6/2018 at 7:01 PM, Pat McKune said: Thanks Leslie... As a Nitro Pro 11 user could I possibly get a copy of the email that was sent please ? Hi @Pat McKune, I sent you a direct message. Cheers! Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted April 11, 2018 Administrators Report Share Posted April 11, 2018 @Marshall and @mfiske please see the attached Nitro Pro Comparison Guide. Version 12 is listed as Nitro Productivity Suite and is compared with version 11 and 10. Hope this helps. Nitro version comparison guide 2018.pdf Link to comment Share on other sites More sharing options...
Power User Mark Fiske Posted April 11, 2018 Power User Report Share Posted April 11, 2018 13 minutes ago, Mario K. said: @Marshall and @mfiske please see the attached Nitro Pro Comparison Guide. Version 12 is listed as Nitro Productivity Suite and is compared with version 11 and 10. Hope this helps. Nitro version comparison guide 2018.pdf Mario, Is the Nitro Productivity Suite the new version 12? This will be a standalone platform, right? Mark Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted April 11, 2018 Administrators Report Share Posted April 11, 2018 @mfiske yes, you are correct. Link to comment Share on other sites More sharing options...
Power User Mark Fiske Posted April 11, 2018 Power User Report Share Posted April 11, 2018 1 minute ago, Mario K. said: @mfiske yes, you are correct. Great...When? Ha! Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted April 11, 2018 Administrators Report Share Posted April 11, 2018 @mfiske It's currently aimed for mid May. Unfortunately, no date has be set so I wouldn't want to share details that could be potentially misleading. Link to comment Share on other sites More sharing options...
Power User Mark Fiske Posted April 11, 2018 Power User Report Share Posted April 11, 2018 Just now, Mario K. said: @mfiske It's currently aimed for mid May. Unfortunately, no date has be set so I wouldn't want to share details that could be potentially misleading. Thank you! Link to comment Share on other sites More sharing options...
Ana B Posted April 25, 2018 Report Share Posted April 25, 2018 Hi, I have the same problem, Nitro 10 appears when I am trying to update although my serial number is from a Nitro 11 licence. Another issue: Doing the "check out" I am informed that you will sent me a digital copy of licence. There is no field to neglect it. I have no use of a digital copy and as I am living in Guatemala I would have to go personally to customs to receive the copy and pay taxes on it. So how can I manage not receiving a digital copy of the licence? Kind regards. Link to comment Share on other sites More sharing options...
EJHCO Posted April 25, 2018 Author Report Share Posted April 25, 2018 Dear Ana, I believe that digital copy means via your email address, or that you will download it after you make the purchase. A digital copy does not mean you have to go somewhere to pick it up and pay taxes. Also, if you do not purchase the v. 12 upgrade now, quit, and go back and do it again sometime soon, according to what Kelvin posted on March 28 the web page should now reflect that you have v. 11 (although the upgrade price is the same whether it says v. 10 or v. 11). I hope that a NitroPDF person also responds to clear this up for you, but I believe what I have posted is correct. EJH Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted April 28, 2018 Administrators Report Share Posted April 28, 2018 @Ana B could you please try upgrading again and let me know if the issue persists or it now shows you have version 11? Thanks! @EJHCO was correct about the digital copy definition. The upgrade widget had a small bug but we believe to be fixed now. Link to comment Share on other sites More sharing options...
Ana B Posted April 30, 2018 Report Share Posted April 30, 2018 Thanks Mario for your email. I already bought the upgrade. Regards, Link to comment Share on other sites More sharing options...
Pat McKune Posted May 1, 2018 Report Share Posted May 1, 2018 I cannot find an option to upgrade from 11 to 12 as Ana B appears to have ??? Perhaps not available yet in South Africa ? I do have Software Assurance which qualifies me for an upgrade when available... Regards, Pat Link to comment Share on other sites More sharing options...
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