occurrence of user-interacted or failed conversation

[sg2600]

I receive the message "occurrence of user-interacted or failed conversation" when trying to print to PDF from Firefox on Windows 7. I haven't been able to find any logs. The only error is the one listed and status "internal error". Any one else having the same issue?

[Allain Umailin]

Hello @sg2600,

Thank you for reaching out to us through our Community Forums!

To further troubleshoot, please try these steps:
-Run FireFox in Safe Mode by holding Shift and clicking or opening the program 
-Try to print 
-If that works it means there's a add-in or Extension causing issues. For me I had to turn off "Primetime Content Decryption Module provided by Adobe Systems, Incorporated". After that, the printer should work without issue in FireFox.

I hope this helps!

[sg2600]

Thanks for the response. Unfortunately I started Firefox in safe mode and I still receive the " occurrence of user-interacted or failed conversation "

[Allain Umailin]

Hello @sg2600,

Thanks for getting back to me.

To further troubleshoot, let us uninstall and reinstall your PDF Creator:
1. Close your Nitro Pro.
2. Right-click on the Nitro Pro desktop icon and select Run as Administrator.
3. Go to Help tab > Support Tools > PDF Creation tab and click Nitro PDF Creator button. If the tool is not found in Help tab, you will need to go to the installation folder of Nitro Pro and run NitroPDFSupportTools.exe (by default, it is inside C:\Program Files\Nitro\Pro X, where X is the version you have)
4. Installation will be done in the background. Once it's done, you should receive a message 'installation of the printer driver was successful’
5. Click OK > Close.
6. Close your Nitro Pro and open it again to test.

If in case same issue occurs, kindly run Microsoft .NET Framework Repair tool. You can download this tool from their website:

https://www.microsoft.com/en-au/download/details.aspx?id=30135

Cheers!

[sg2600]

Still no luck. I received the installation of the printer driver was successful however that did not fix the issue. I ran the .NET repair tool with no luck as well. I am receiving a new error message that occurs prior to the " occurrence of user-interacted or failed conversation " message (screenshot attached)

 

[Allain Umailin]

Hello @sg2600,

Thanks for getting back to me and thanks for your patience.

Kindly follow these steps to further troubleshoot the issue:

1. Go to Run (Window key on your keyboard then press R key), type service.msc then click OK

2. Look for "NitroPDFDriverCreatorReadSpool", right-click on it then select Properties.

3. From the Startup Type drop down list box select "Automatic" option, Service status would be shown as "Stopped". Now click on "Start" button below Service status label and click on Apply > OK

I hope this helps!

Edited March 29, 2018 by AllainU

[Tiltowait]

Have done full uninstall and re-install.  Also ctrl-shift-esc and checked services.  Stopped and restarted.

Same error.  Unable to print ANY pdf with Nitro.

[Allain Umailin]

Hello @Tiltowait,

Thank you for reaching out to us through our Community Forums!

If you're receiving the same 'internalerror' message, please be informed that this is commonly caused by issues with regards to Microsoft .NET Framework setup or with its updates.

To address this issue, run Microsoft .NET Framework Repair tool. You can download this tool from their website https://www.microsoft.com/en-au/download/details.aspx?id=30135

Thanks for choosing Nitro Pro and I hope this helps!

[sg2600]

24 minutes ago, AllainU said:

Hello @Tiltowait,

Thank you for reaching out to us through our Community Forums!

If you're receiving the same 'internalerror' message, please be informed that this is commonly caused by issues with regards to Microsoft .NET Framework setup or with its updates.

To address this issue, run Microsoft .NET Framework Repair tool. You can download this tool from their website https://www.microsoft.com/en-au/download/details.aspx?id=30135

Thanks for choosing Nitro Pro and I hope this helps!

OP here, this did not work for me. Still having same issue.

[Allain Umailin]

Hello @sg2600,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you, please provide me with the following:
-Is this a new issue or has it occurred since the beginning? When did it start happening? Any changes you're aware of before this happened?
-What OS is installed in your computer (Windows 7, 8.0, 8.1 or 10 and whether it is 32-bit or 64 bit)?
-What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 11.X.X.X, e.g. 11.0.7.411)

Thank you very much in advance and I am looking forward to hearing back from you. 

[sg2600]

2 hours ago, AllainU said:

Hello @sg2600,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you, please provide me with the following:
-Is this a new issue or has it occurred since the beginning? When did it start happening? Any changes you're aware of before this happened?
-What OS is installed in your computer (Windows 7, 8.0, 8.1 or 10 and whether it is 32-bit or 64 bit)?
-What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 11.X.X.X, e.g. 11.0.7.411)

Thank you very much in advance and I am looking forward to hearing back from you. 

This has occurred since first installing Nitro. Windows 7 64bit. Build: 11.0.3.173.

[Allain Umailin]

Hello @sg2600,

Thanks for you providing the build of you Nitro Pro 11.

Since you're still working with an older build, kindly update to the latest build by following these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files.

2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/support/downloads/cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686

3. Extract the utility to the desktop (it doesn't always run from the zip)
4. Run the utility then reboot your machine.
5. Now manually check for left over registries from Nitro Pro (Run > regedit) and delete them. Make sure to save a backup before making any change. Reboot the machine again after deleting Nitro Pro traces.
6. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

7. Download and install Nitro Pro 11.0.8.470 using below offline installers:
x64 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi
x32 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

8. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.
 
Thanks for choosing Nitro Pro and I hope this helps!

[sg2600]

20 hours ago, AllainU said:

Hello @sg2600,

Thanks for you providing the build of you Nitro Pro 11.

Since you're still working with an older build, kindly update to the latest build by following these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files.

2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/support/downloads/cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686

3. Extract the utility to the desktop (it doesn't always run from the zip)
4. Run the utility then reboot your machine.
5. Now manually check for left over registries from Nitro Pro (Run > regedit) and delete them. Make sure to save a backup before making any change. Reboot the machine again after deleting Nitro Pro traces.
6. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

7. Download and install Nitro Pro 11.0.8.470 using below offline installers:
x64 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi
x32 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

8. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.
 
Thanks for choosing Nitro Pro and I hope this helps!

That seems to work for now. Thank you.