Nitro Pro 9 Printer missing from list of printers, cant re-install using support tool

[Andy Strange]

Hey everyone,

Need help regarding installation of Nitro Pro 9 and specifically the printer driver.

My hard drive failed so have had to re-install Nitro Pro 9.

Since the re-install the Nitro Pro 9 printer doesn't appear in my list of print drivers.

I tried to re-install the print driver through the 'support tool' utility but it comes up with an error.

Errors says: 'Nitro PDF Software Support Tools: Installation of the printer driver failed'

I have contacted Nitro support but apparently i need to pay or have 'Software Assurance' which is a bit off in my opinion.

I have bought the software and now have a problem with it but Nitro want me to pay more to sort out a problem with their software installation................doesn't seem quite right.

Anyhow i would like some advice on how i can resolve this printer driver problem as even though Nitro Pro 9 works i am having trouble creating PDF's from my graphics software or other utilities.

thanks in advance for any help!

Cheers Andy

[Steven Zakulec]

There's not a whole lot you can do, but I want to make sure you have the final version of the Nitro 9 installer: http://kb.gonitro.com/knowledgebase#/search/sunset/000001632

Grab the 64 bit one unless you are sure you have a 32 bit OS running.

Hopefully this works for you.

[Andy Strange]

ok thanks, has worked now.

must have had old installer on our system!

thanks, solved my headache