Pete Posted March 24, 2018 Report Share Posted March 24, 2018 I have version Nitro Pro V10. I just got an e-mail with title "Exclusive discount + new Nitro Pro 12 arrivals". Go there click on and it enter my serial number. VOILA! I got a message "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. ". What kind of marketing is this? You don't even know your customer serial number. Good luck getting more customers or keeping royal customer. Link to comment Share on other sites More sharing options...
Administrators Alex Edwardes Posted March 26, 2018 Administrators Report Share Posted March 26, 2018 Hi @Pete, I was unable to find any issues with your Pro 10 serial (ending in 958), could you please try again and let us know if the issue persists. Link to comment Share on other sites More sharing options...
ASR Posted April 10, 2018 Report Share Posted April 10, 2018 Same (or similar) issue here. I have Pro 10. I keep receiving marketing emails to upgrade to 12. When I put in my serial number, your system can't find it. I've tried this several times after several different emails. I confirmed the serial number through your system and cut/pasted into the upgrade page. Your system still can't find me. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted April 11, 2018 Official Nitronaut Report Share Posted April 11, 2018 Hi @ASR, Thanks for posting on our Community Forums! Please try again now (using your Nitro Pro 10 serial number ending in 435). Kindly try using a different web browser if the issue persists. Cheers. Link to comment Share on other sites More sharing options...
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