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Unable to Open Nitro Pro 11


Deborah
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I purchased NitroPro 11 a little over a month ago and it will now not open. It won't open the program or allow me to edit any files. I have uninstalled and installed 4 times and it still won't allow me. I tried logging a support ticket and since I didn't purchase some kind of technical support, I can't get any help. Any help would be appreciated!

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Alex Edwardes

Hi @Deborah, Do you see any error messages? Or can you see Nitro open in the taskbar at the bottom of the screen?

Please send attach relevant screenshots that may help us diagnose the issue.

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Unfortunately, there isn't an error. I can click on the icon and it won't open. When I try to right click on a document to edit, it won't open either. However, when I look to see all of the window I have open, it will show the document but it is black or solid white. 

 

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