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-23:Error - License number already used


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We bought a license for 4 users, and only 1 has been activated. When we go to use it on the other devices though it gives us error -23:Error - License number already used. I've checked on your support page and it only shows one activated:


Version 11
Status Active
Number of Activations 1
Number of Activations Allowed 4

 Can you please help me get this going asap? We have trials that have expired and it's a hurry to get them working again. 

Thanks, Jeremy

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  • Official Nitronaut

Hello @Jeremy_A,

Thank you for reaching out to us through our Community Forums!

I can see that you already opened a support case for this and my colleague already sent her response.

Please let us know if you require anything else.

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