-23:Error - License number already used

[Jeremy_A]

We bought a license for 4 users, and only 1 has been activated. When we go to use it on the other devices though it gives us error -23:Error - License number already used. I've checked on your support page and it only shows one activated:

 

Version	11
Status	Active
Number of Activations	1
Number of Activations Allowed	4

 Can you please help me get this going asap? We have trials that have expired and it's a hurry to get them working again. 

Thanks, Jeremy

[Leslie V]

Hello @Jeremy_A,

Thank you for reaching out to us through our Community Forums!

I can see that you already opened a support case for this and my colleague already sent her response.

Please let us know if you require anything else.