want to upgrade will not recognize serial #

[sgregston 0]

I am running version 9 want to upgrade for the upgrade price

system will not recognize my serial # but I can deactivate it and reactivate it

what could be wrong I have already done a chat and they directed me here ??

[Kelvin V. 0]

Hi @sgregston,

Thanks for posting on our Community Forums!

I've created a support ticket on your behalf and provided the details on how you'll be able to upgrade.

Kindly follow the steps and let me know if you need further assistance.

Cheers!