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Printing document causes application crash


jknorr
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Hello,

I have a client that uses Nitro Pro 8. Recently, his application started to crash (wanting to send a crash report) when he attempts to print from the application. If he right-clicks a document and selects print from the context menu, the document will print. I have deactivated the product, uninstalled the product, then downloaded a fresh copy and reactivated, this did not alleviate the problem. I have never dealt with Nitro before, so I am not even sure where to begin. I have checked the printer and the spooler, everything seems fine and all other applications have no issues printing. Any help or advice would be appreciated.

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Steven Zakulec

I'm guessing you're on the last released version of Nitro 8 (which is 8.5.7.3), but just in case you are not, I would try that.

Here's two things you can try, but since you've already uninstalled & reinstalled, I'm not really expecting them to do anything.

Repair Nitro:

http://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000001641

Reinstall the Nitro PDF printer:

http://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000001584

Here's the download links for versions of Nitro before 11:

http://kb.gonitro.com/knowledgebase#/search/sunset/000001632

 

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I have already completely removed the product and reinstalled the latest version available for version 8. I have not reinstalled the printer, though I figured that would have been reinstalled with the full package. I will give it a try though.

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I have already completely removed the product and reinstalled the latest version available for version 8. I have not reinstalled the printer, though I figured that would have been reinstalled with the full package. I will give it a try though.

 

Edit...after reinstalling the PDF creator, my client was able to print. Thank you!

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