TimBo Posted April 11, 2018 Report Share Posted April 11, 2018 Since I have upgraded to Nitro Pro 11 the time to print documents have slowed considerable. At first it was files from a web based applications but it's now it is slow on all applications from word to excel. For example it used to take about 5 seconds to print a word document to pdf. Now it's taking about 5 minutes. What is causing the slow down? How can I speed the printing process? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 19, 2018 Official Nitronaut Report Share Posted April 19, 2018 Hello @TimBo, Thanks for posting on our community forums! Is Nitro Pro installed on a Windows 10 machine with Fall Creators updates? What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 11.X.X.X) Looking forward to hearing back from you soon. Cheers! Link to comment Share on other sites More sharing options...
TimBo Posted April 19, 2018 Author Report Share Posted April 19, 2018 I am using windows 10 machine, i don't think the fall creators update has yet been installed. The Nitro Pro version i am using is 11.0.3.173 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 19, 2018 Official Nitronaut Report Share Posted April 19, 2018 Hello @TimBo, Thank you for this information. Kindly update to 11.0.7.427 by referring to these steps: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. 2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/support/downloads/cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686 3. Extract the utility to the desktop (it doesn't always run from the zip) 4. Run the utility then reboot your machine. 5. Now manually check for left over registries from Nitro Pro (Run > regedit) and delete them. Make sure to save a backup before making any change. Reboot the machine again after deleting Nitro Pro traces. 6. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 7. Download and install Nitro Pro 11.0.7.425 using offline installers: x64-bit http://install.nitropdf.com/professional_1107425/en/burn/nitro_pro11_ba_x64.msi x32-bit http://install.nitropdf.com/professional_1107425/en/burn/nitro_pro11_ba_x86.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 8. After installation, you can activate by opening Nitro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Cheers! Link to comment Share on other sites More sharing options...
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