Lost Tool Bar and Ribbon - can't get it back

[Chris H 0]

This morning lost the tool bar at the top of the page.

Now have no options of editing files, only viewing and searching.

How to open the tool bar back up again, at a loss and very frustrating.

Thanks

[Kelvin V. 0]

Hi @Chris H,

Thanks for posting on our community forums!

Please run a repair on your Nitro Pro. The steps can be found here: http://kb.gonitro.com/knowledgebase#/search/repair/000001641

If this doesn't help, kindly try these steps:

1. Open the Windows Registry (regedit) and browse to: HKEY_CURRENT_USER\Software\Nitro\Pro\11.0\
2. Delete the key (folder) 'BCG' (see attached)
3. Repair Nitro again 

I hope this helps.

[Chris H 0]

Thanks Kelvin.

The issue was repaired a few days ago via direct assistance from Alex, Support Engineer via Product Support.

As you mentioned, tried the repair but it didn't work. Alex sent me the BCG file to file to run, then try repair again. This worked and the Tool bar is restored now.

Not sure what caused it, the program crashed in the middle of a presentation to colleagues.

Thanks for your advice.

[Greg Potter 0]

I am having the same problem with Nitro Pro version 9 - no menus. I can open, view and search documents only.

The problem occurred when navigating through a PDF that was assembled from a number of PDF documents generated initially from AutoCAD.

I followed the procedure of deleting the "BCG" registry entry and doing an installation repair however the problem persists.

My email address is: greg.potter@azimuth-solutions.ab.ca

[Kelvin V. 0]

Hi @Greg Potter,

Thank you for posting on our Community Forums!

I see you already upgraded your copy to version 12. Please let me know if you encounter any issues.

Cheers!