Dang Posted April 13, 2018 Report Share Posted April 13, 2018 Can anyone help with Error #:-120. Everytime I try and open Nitro Pro 11 I get the loading rectangle and then that error without it opening the programme fully. I have paid for a new version. Uninstalled and then reinstalled with the same result. I didn't pay for software assurance and can't talk to anyone and am now really struggling. I used Nitro daily in my previous job with no issues. Link to comment Share on other sites More sharing options...
Dang Posted April 27, 2018 Author Report Share Posted April 27, 2018 Why is nobody getting in contact to help? I have also messaged admin direct Link to comment Share on other sites More sharing options...
Dang Posted April 27, 2018 Author Report Share Posted April 27, 2018 I have purchased a product have the code and no way to use it, I have also messaged admin direct with no joy at all Link to comment Share on other sites More sharing options...
Dang Posted April 27, 2018 Author Report Share Posted April 27, 2018 I can't believe that after purchasing a product that will not work due to error there is no way to get assistance from the produced of the product, the service is apalling Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted April 28, 2018 Administrators Report Share Posted April 28, 2018 @Dang I'm sorry to hear about this frustrating experience but this is precisely why we highly recommend to subscribe to our Software Assurance program. I will make an exception and assist you this time. The issue you're experiencing is Nalpeiron's (our activation server) error message that you can read more about here: http://v7.nalpeiron.com/customer/portal/articles/748579-common-netnls-problems-and-their-solutions?b_id=191 To resolve this issue please do the following: 1. Use our cleanup tool to remove all traces of Nitro Pro off your machine, per following KB: http://kb.gonitro.com/knowledgebase#/search/utility/000003054 2. Reinstall Nitro Pro 11 via the following installer: http://install.nitropdf.com/professional_1107425/retail/nitro_pro11.exe 3. Activate your Nitro Pro 11. If you receive another error message ('License state undefined') please activate it using the Alternate License Manager, per following KB: http://kb.gonitro.com/knowledgebase#/search/License Manager/000001647 Please let me know how this goes for you. Regards, Mario Link to comment Share on other sites More sharing options...
Dang Posted April 28, 2018 Author Report Share Posted April 28, 2018 Hi Mario, thank you for getting back to me. I've tried this morning unfortunately I am still getting the same error message after using the clean up tool and then reinstalling, I have tried twice. Any thoughts? Link to comment Share on other sites More sharing options...
Dang Posted May 2, 2018 Author Report Share Posted May 2, 2018 Hi Mario I've tried everything that you have suggested and still had no success. After carrying out the final suggestion, I get the following message: Error 120 This is the same error as before. Any further suggestions, alternatively please could you let me know how I can go about getting a refund? Link to comment Share on other sites More sharing options...
cheesus Posted May 4, 2018 Report Share Posted May 4, 2018 I'm also having the same problem as @Dang, tried the steps in your post @Mario K. with no luck. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 7, 2018 Official Nitronaut Report Share Posted May 7, 2018 Hello @Dang @cheesus, Thanks for your patience. For me to better assist you with your concern, I sent you separate PMs to ask for more information about this issue. Cheers! Link to comment Share on other sites More sharing options...
Dang Posted May 8, 2018 Author Report Share Posted May 8, 2018 Hi @AllainU Thanks, I have just responded to your PM, I look forward to resolving this! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 8, 2018 Official Nitronaut Report Share Posted May 8, 2018 Hello @Dang, Thanks for you message. Please be informed I already responded to the support ticket you submitted. Cheers! Link to comment Share on other sites More sharing options...
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