Error #:-120

[Dang 0]

Can anyone help with Error #:-120.  Everytime I try and open Nitro Pro 11 I get the loading rectangle and then that error without it opening the programme fully.  I have paid for a new version.  Uninstalled and then reinstalled with the same result.  I didn't pay for software assurance and can't talk to anyone and am now really struggling.

 

I used Nitro daily in my previous job with no issues.

[Dang 0]

Why is nobody getting in contact to help?  I have also messaged admin direct

[Dang 0]

I have purchased a product have the code and no way to use it, I have also messaged admin direct with no joy at all

[Dang 0]

I can't believe that after purchasing a product that will not work due to error there is no way to get assistance from the produced of the product, the service is apalling

[Mario K. 0]

@Dang I'm sorry to hear about this frustrating experience but this is precisely why we highly recommend to subscribe to our Software Assurance program. I will make an exception and assist you this time. The issue you're experiencing is Nalpeiron's (our activation server) error message that you can read more about here: http://v7.nalpeiron.com/customer/portal/articles/748579-common-netnls-problems-and-their-solutions?b_id=191

To resolve this issue please do the following:

1. Use our cleanup tool to remove all traces of Nitro Pro off your machine, per following KB: http://kb.gonitro.com/knowledgebase#/search/utility/000003054

2. Reinstall Nitro Pro 11 via the following installer: http://install.nitropdf.com/professional_1107425/retail/nitro_pro11.exe 

3. Activate your Nitro Pro 11. If you receive another error message ('License state undefined') please activate it using the Alternate License Manager, per following KB: http://kb.gonitro.com/knowledgebase#/search/License Manager/000001647

Please let me know how this goes for you.

 

Regards,

Mario

 

[Dang 0]

Hi Mario, thank you for getting back to me.  I've tried this morning unfortunately I am still getting the same error message after using the clean up tool and then reinstalling, I have tried twice.  Any thoughts?

[Dang 0]

Hi Mario

 

I've tried everything that you have suggested and still had no success.  After carrying out the final suggestion, I get the following message:

Error 120

This is the same error as before.

 

Any further suggestions, alternatively please could you let me know how I can go about getting a refund?

 

 

 

 

 

[cheesus 0]

I'm also having the same problem as @Dang, tried the steps in your post @Mario K. with no luck.

[AllainU 0]

Hello @Dang @cheesus,

Thanks for your patience.

For me to better assist you with your concern, I sent you separate PMs to ask for more information about this issue.

Cheers!

[Dang 0]

Hi @AllainU

 

Thanks, I have just responded to your PM, I look forward to resolving this!

[AllainU 0]

Hello @Dang,

Thanks for you message.

Please be informed I already responded to the support ticket you submitted.

Cheers!