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PDF crashes if from outside email


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Initially, I was having issues with Nitro Pro 11 crashing from all PDFs sources which included my own desktop or emails from inside my organization. I first attempted repairing then reinstalling NitroPDF however the issue continued, then fixed the issue by disabling javascript. However, PDFs I receive from actual customers (not spam or unknown sources) still continue to crash within 5 seconds of viewing the PDF. Even when I save the attached PDFs to my desktop the issue still continues.
Any suggestions would be greatly appreciated. Thank you

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