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Upgrade from Nitro Pro 9


Karen B
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I have two licenses for Nitro Pro 9 that I would like to upgrade to Nitro Pro 12 but I am getting the following message. "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." Please advise. Thank you,

Karen Brancheau

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  • Official Nitronaut
Allain Umailin

Hello @Karen B,

Thanks for posting on our community forums!

I sent you a PM. Please respond with the information I need to properly assist you with your concern.

Cheers!

 

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Allain Umailin

Hello @Karen B,

Thank you for providing the serial numbers.

To further assist you with this, a support ticket was created on your behalf.

Cheers!

 

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