Karen B 0 Report post Posted April 17, 2018 I have two licenses for Nitro Pro 9 that I would like to upgrade to Nitro Pro 12 but I am getting the following message. "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." Please advise. Thank you, Karen Brancheau Share this post Link to post Share on other sites
AllainU 0 Report post Posted April 17, 2018 Hello @Karen B, Thanks for posting on our community forums! I sent you a PM. Please respond with the information I need to properly assist you with your concern. Cheers! Share this post Link to post Share on other sites
Karen B 0 Report post Posted April 18, 2018 Hello @AllainU I replied to your message. Karen Share this post Link to post Share on other sites
AllainU 0 Report post Posted April 19, 2018 Hello @Karen B, Thank you for providing the serial numbers. To further assist you with this, a support ticket was created on your behalf. Cheers! Share this post Link to post Share on other sites
