Karen B Posted April 17, 2018 Report Share Posted April 17, 2018 I have two licenses for Nitro Pro 9 that I would like to upgrade to Nitro Pro 12 but I am getting the following message. "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." Please advise. Thank you, Karen Brancheau Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 17, 2018 Official Nitronaut Report Share Posted April 17, 2018 Hello @Karen B, Thanks for posting on our community forums! I sent you a PM. Please respond with the information I need to properly assist you with your concern. Cheers! Link to comment Share on other sites More sharing options...
Karen B Posted April 18, 2018 Author Report Share Posted April 18, 2018 Hello @AllainU I replied to your message. Karen Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted April 19, 2018 Official Nitronaut Report Share Posted April 19, 2018 Hello @Karen B, Thank you for providing the serial numbers. To further assist you with this, a support ticket was created on your behalf. Cheers! Link to comment Share on other sites More sharing options...
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