PhilM 0 Report post Posted April 17, 2018 I tried upgrading my account from V9 to 11 and the site says There's been an error with your submission. Please head to our Community Forum and update us with your issue. Share this post Link to post Share on other sites
AllainU 0 Report post Posted April 17, 2018 Hello @PhilM, Thank you for reaching out to us through our Community Forums! I have inspected your Nitro Pro 9 serial number and found out that this is already deactivated on our end as it went to a version upgrade last 28th of July, 2015 to Nitro Pro 10. To validate the status of your v9 serial number, please visit https://licenses.gonitro.com/prd/portal When an upgrade happens, the older version gets deactivated on our end and users are provided with a new license to match their upgrade version. I suggest you search through your email for 'cleverbridge', our online merchant to look for your Nitro Pro 10 serial number. Just for you to be aware, we have a record of your Nitro Pro 10 serial number but I cannot share it here. I entered it on our page https://www.gonitro.com/pro/upgrade and I received the discounted amount for upgrading to Nitro Pro 11. I hope this helps! Share this post Link to post Share on other sites
