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23:Error - License number already used


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My company (Site Preparation Management) purchased 16 License of Nitro Pro.

After used for a while, one laptop  crashed (Hard drive fails) and need to replace. I try to deactivate license and re activate it with the same laptop (with new Hard Drive) but it cannot activate and show 23:Error.

I tried to submit a ticket but currently do not have Software Assurance. Nitro Support Case - 00166571

Please help me to solve this problem.

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