sitem Posted April 18, 2018 Report Share Posted April 18, 2018 My company (Site Preparation Management) purchased 16 License of Nitro Pro. After used for a while, one laptop crashed (Hard drive fails) and need to replace. I try to deactivate license and re activate it with the same laptop (with new Hard Drive) but it cannot activate and show 23:Error. I tried to submit a ticket but currently do not have Software Assurance. Nitro Support Case - 00166571 Please help me to solve this problem. Link to comment Share on other sites More sharing options...
Administrators Alex Edwardes Posted April 18, 2018 Administrators Report Share Posted April 18, 2018 Hi @sitem, I have adjusted the serial for you. Feel free to activate the laptop again. Link to comment Share on other sites More sharing options...
sitem Posted April 18, 2018 Author Report Share Posted April 18, 2018 Thank you. Link to comment Share on other sites More sharing options...
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