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My serial number is not recognised for upgrade - despite it seemingly being valid. Any suggestions please?  Thanks:  David

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Kelvin B. Villarin

Hi David,

Thanks for posting on our Community Forums!

I've created a support ticket for you with steps on how you'll be able to upgrade.


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Heitor Savignano


My problem is similar to this. After upgrading the Windows version 8 to 8.1, my Nitro returned to the condition of Trial, and my serial number cannot be activated again.  


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Frank Snijder

My Nitro Pro 11 does not integrate well with Word - the add-in is problematic. I tried to look for an Upgrade and got the following message: "There's been an error with your submission. Please head to our Community Forum and update us with your issue." Please assist.

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Alex Edwardes

Hi @Frank Snijder,

The latest build of Nitro is always available from our Downloads page: https://www.gonitro.com/product/downloads
If you are running Pro 11, simply download and install over the top of your current installation.

If you have an older version of Nitro (e.g. Pro 10) you can upgrade here: https://www.gonitro.com/pro/upgrade

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