CiciH Posted April 18, 2018 Report Share Posted April 18, 2018 I had NitroPro 11 on my computer and it stopped working. I uninstalled it and tried to download it again. It will not finish downloading. I get a message that Windows Explorer needs to be closed to continue. I purchased 11 on 6/22/17. Any help is appreciated. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted April 19, 2018 Official Nitronaut Report Share Posted April 19, 2018 Hi @CiciH, Thanks for posting on our Community Forums! Any changes you're aware of before it stopped working? Do you have a firewall/proxy setting, Malware or anti-virus software that could be blocking the download? Please use the following alternative links to install Nitro Pro 11: 32-bit http://install.nitropdf.com/professional_1107425/retail/nitro_pro11.exe64-bit http://install.nitropdf.com/professional_1107425/retail/nitro_pro11.exe If you are unsure if your machine is using 32 or 64-bit, please refer to this link. I hope this helps. Please let me know how it goes. Link to comment Share on other sites More sharing options...
CiciH Posted July 12, 2018 Author Report Share Posted July 12, 2018 On 4/18/2018 at 9:01 PM, Kelvin V. said: Hi @CiciH, Thanks for posting on our Community Forums! Any changes you're aware of before it stopped working? Do you have a firewall/proxy setting, Malware or anti-virus software that could be blocking the download? Please use the following alternative links to install Nitro Pro 11: 32-bit http://install.nitropdf.com/professional_1107425/retail/nitro_pro11.exe64-bit http://install.nitropdf.com/professional_1107425/retail/nitro_pro11.exe If you are unsure if your machine is using 32 or 64-bit, please refer to this link. I hope this helps. Please let me know how it goes. Link to comment Share on other sites More sharing options...
CiciH Posted July 12, 2018 Author Report Share Posted July 12, 2018 Sorry it took so long for me to get back to let you know the issue is resolved. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted July 25, 2018 Official Nitronaut Report Share Posted July 25, 2018 Hi @CiciH, No worries and I'm glad to hear that! Have a good one! Link to comment Share on other sites More sharing options...
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