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May be interested in upgrading, serial number not recognized


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I would like to learn more about upgrading but my serial number is not being recognized on the website.  I tried creating a help ticket but encountered a website error and lost the ticket.  I simply want to know about the cost to upgrade but am about to give up.  I don't like that I had to create an account to simply get help.

Please advise.

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Kelvin B. Villarin

Hi @DJC,

Thanks for posting on our Community Forums!

I've created a ticket on your behalf and provided relevant information. 

Kindly let me know once you've read it or if you have any follow-up questions.


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