Ed Eggleston 0 Report post Posted April 24, 2018 (edited) I keep getting upgrade notices but when I paste in the version 11 serial number, it comes back as invalid. (number from product screen) I would love to update but would appreciate some guidance here to fix the issue. SN for version 11 23460x-xxxxxx-xxxxxx eeggleston@alionscience.com Thanks ed Edited April 24, 2018 by AllainU Share this post Link to post Share on other sites
AllainU 0 Report post Posted April 24, 2018 Hello @Ed Eggleston, Thank you for reaching out to us through our Community Forums! I sent you a PM few minutes ago. Please respond and provide a screenshot of the error message you're receiving. Cheers! Share this post Link to post Share on other sites
Rafiq 0 Report post Posted April 25, 2018 I have the same error message. Share this post Link to post Share on other sites
AllainU 0 Report post Posted April 25, 2018 Hello @Rafiq, Thanks for posting on our community forums! I can see you submitted a case and provided the serial number of your Nitro Pro 9. After checking our records, I can also see it was previously upgraded to Nitro Pro 10 that is why you're receiving an error when you attempted to upgrade to Nitro Pro 11. To fix this issue, you must enter your Nitro Pro 10 serial number in our website https://www.gonitro.com/pro/upgrade I tested it and it works. Cheers! Share this post Link to post Share on other sites
