Jump to content

Invalid serial number for 11 to 12 update


Ed Eggleston
 Share

Recommended Posts

Ed Eggleston

I keep getting upgrade notices but when I paste in the version 11 serial number, it comes back as invalid.  (number from product screen)

 

I would love to update but would appreciate some guidance here to fix the issue.

 

SN for version 11 23460x-xxxxxx-xxxxxx

eeggleston@alionscience.com

 

Thanks

 

ed

 

Edited by AllainU
Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @Ed Eggleston,

Thank you for reaching out to us through our Community Forums!

I sent you a PM few minutes ago. Please respond and provide a screenshot of the error message you're receiving.

Cheers!

Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @Rafiq,

Thanks for posting on our community forums!

I can see you submitted a case and provided the serial number of your Nitro Pro 9. 

After checking our records, I can also see it was previously upgraded to Nitro Pro 10 that is why you're receiving an error when you attempted to upgrade to Nitro Pro 11.

To fix this issue, you must enter your Nitro Pro 10 serial number in our website https://www.gonitro.com/pro/upgrade

I tested it and it works.

Cheers!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.