Activation do not work, "process unsuccessful"

[Maxence]

Hi,

When i try to make the activation, i put my licence ID and the installation ID, but i have a message "process unsuccessful" and "error"

there's no number for the error.

Someone can help me ?

 

[Allain Umailin]

Hello @Maxence,

Thanks for posting on our community forums!

I sent you a PM so I can properly assist you with your concern.

Cheers!

[abc123]

On 4/29/2018 at 7:08 PM, AllainU said:

Hello @Maxence,

Thanks for posting on our community forums!

I sent you a PM so I can properly assist you with your concern.

Cheers!

I am receiving "process unsuccessful" on a windows 7 system. Nitro PDF v11. The serial is valid and has never been activated before. The program will not activate. I have tried to activate in the normal way and also via the "manual" process and both fail with same error:  ERROR.  A solution would most appreciated. Thank you.

[Allain Umailin]

Hello @abc123,

Thanks for posting on our community forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!