Jump to content

Nitro 9 - transfer license to new computer


Recommended Posts

I am trying to reactivate my license from my old laptop to a new desktop, I get error #-22. It isn't allowing me.  I tried to download Trial version and input my serial number, but of course it won't allow it.

Is this version too old?  I see a lot of instructions on how to transfer Nitro Pro but not Nitro 9.  I have contacted support (gonitro) twice, now holding 2 ticket numbers but no follow up from them.

Do you have a fix for this? Appreciate any kind of advice from community.


Link to comment
Share on other sites

  • Administrators
Alex Edwardes

Hi @marsius,

Error 22: "Wrong License Number", indicates that the serial you have does not match the installer you have.
You will not be able to activate Nitro Pro 11, with a Pro 9 serial.

You may not have noticed that on our Downloads page, below the Pro 11 installer it says "Downloads for older releases prior to Nitro Pro 11 can be found here".
At that link, you will find the Pro 9 installers: http://kb.gonitro.com/knowledgebase#/search/sunset/000001632

I should note that as per our sunset policy, Nitro Pro 9 is no longer supported: https://www.gonitro.com/product#UpdatesSunsetPolicy
In addition, without software assurance, we are unable to provide help via our ticketing system.
However, this forum is still moderated by our support staff.

Please let us know if you have any further trouble activating.

Link to comment
Share on other sites


This topic is now archived and is closed to further replies.

  • Create New...

Important Information

By using this site, you agree to our Terms of Use.