Jump to content
tim_s

Trial already activated, can't register a purchased licence key

Recommended Posts

tim_s

Hello,

I installed a Trial version of Nitro Pro 11 and also purchased a licence.  

When I try to activate, it says it is already activated.

When I try to deactivate, it requires a licence key.

When I enter the licence key I bought, it gives an error.

When I go to the Licence Portal, it shows the licence I have bought, but no devices activated.

How do I register this product?  There seems to be no way around this.

Thanks

Tim

Share this post


Link to post
Share on other sites
Alex E.

Hi @tim_s,

As you have just purchased Nitro, I recommend submitting a ticket here: https://www.gonitro.com/support/ticket
Those without Software Assurance can still access the ticketing system for up to two days after a purchase.

Please provide the serial you are having trouble with, along with a screenshot of the error displayed when trying to activate.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.