Patrick Hasbani 0 Report post Posted May 3, 2018 Hello Team, We've recently replaced 3 dead laptops and now we cannot activate Nitro 10 Pro on the new machines. We've opened a support ticket yesterday about one of the computers but we haven't heard anything back yet. The ticket number is #00167941 and on this specific case we have a license available but the computer keeps rejecting activation with the error -23. The installation ID of this computer is 00000000000000000000179669211194. Please HELP! Apart from the case number above, we still need to release 3 licenses from the dead computers. Please help us... We have 3 staff members with a lot of work to do. Thank You! Share this post Link to post Share on other sites
Alex E. 0 Report post Posted May 3, 2018 Hi @Patrick Hasbani, Sorry to hear you were unable to activate. I can see that your ticket has since been answered; please let us know if you are still having any trouble, by responding directly to that ticket. Share this post Link to post Share on other sites
