StefanM Posted May 3, 2018 Report Share Posted May 3, 2018 Hi together I have the following issue: When I am adding a small icon to the Nitro Pro Toolbar for quick access at the top (above the menu line) then these changes seem not the be permanent. For instance I would like to add the command/shortcut to sign a document. This usually works for a few reboots of the machine or a couple of documents can be open and closed but then suddenly the Toolbar is set back to the default and I have to add the icon again. I had this issue previously under Window 7 and now again under a new installation under Windows 10. I am currently using Nitro Pro 11.0.3.134. Is this a known problem? Regards, Stefan Link to comment Share on other sites More sharing options...
Carlene Posted May 21, 2018 Report Share Posted May 21, 2018 I'm having the same problem. I add the tools I need on the quick access toolbar and by the 2nd or 3rd time I go into Nitro, they're gone again. Link to comment Share on other sites More sharing options...
Power User Laura L. Posted May 21, 2018 Power User Report Share Posted May 21, 2018 Hi @StefanM and @Carlene, Thanks for using the Community to reach out to us. A fix for this issue will be implemented in our version 12 release. Apologies for any inconvenience caused in the meantime. Cheers. Link to comment Share on other sites More sharing options...
wyletma Posted May 22, 2018 Report Share Posted May 22, 2018 I'm having the same problem. Link to comment Share on other sites More sharing options...
Carlene Posted May 31, 2018 Report Share Posted May 31, 2018 The link I was emailed for Nitro Pro 11.0.8.470 solved the problem for about 2 days. Now its back to where I have to change my Quick Access options every day again. Link to comment Share on other sites More sharing options...
Carlene Posted June 14, 2018 Report Share Posted June 14, 2018 How hard would it be to convert to an earlier version of Nitro? I like the current version but hate that the Quick Access doesn't retain the changes. It keeps reverting back to the defaults and I spend too much time changing all 5 computers so the guys have the quick links they like. This is a huge issue to me and those I'm training to use Nitro. Besides, its not very quick if you have to reset them every day. BTW, you don't even have to turn off your computer for the Quick Access to revert back to default, just close the program for several hours. Link to comment Share on other sites More sharing options...
StefanM Posted June 28, 2018 Author Report Share Posted June 28, 2018 Hi Laura You wrote above, that this problem should be fixed with version 12 (which has been released in the meantime). However it seems, that our current version 11 cannot be upgraded to version 12. Does that mean, that this problem will not be fixed in version 11 and we would have to buy a new licence just to get the bug fix under version 12? Regards, Stefan Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 2, 2018 Official Nitronaut Report Share Posted July 2, 2018 Hello @Carlene, I have responded to the other forum post that you commented on. If repairing and getting the latest update does not address the issue for you, please let me know so I can work with you directly. Thanks! On 6/14/2018 at 8:32 PM, Carlene said: How hard would it be to convert to an earlier version of Nitro? I like the current version but hate that the Quick Access doesn't retain the changes. It keeps reverting back to the defaults and I spend too much time changing all 5 computers so the guys have the quick links they like. This is a huge issue to me and those I'm training to use Nitro. Besides, its not very quick if you have to reset them every day. BTW, you don't even have to turn off your computer for the Quick Access to revert back to default, just close the program for several hours. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 2, 2018 Official Nitronaut Report Share Posted July 2, 2018 Hello @StefanM, There is a recent update to Nitro Pro 11 (11.0.8.470) and you should be able to get that from here: https://www.gonitro.com/nps/product-details/downloads I also want to check why you are unable to upgrade your key to Pro 12, however I cannot locate your records. If you could please send me a direct message with the account details or your serial number, that would be helpful. Looking forward to hearing back from you. On 6/28/2018 at 8:40 PM, StefanM said: Hi Laura You wrote above, that this problem should be fixed with version 12 (which has been released in the meantime). However it seems, that our current version 11 cannot be upgraded to version 12. Does that mean, that this problem will not be fixed in version 11 and we would have to buy a new licence just to get the bug fix under version 12? Regards, Stefan Link to comment Share on other sites More sharing options...
StefanM Posted July 17, 2018 Author Report Share Posted July 17, 2018 Hi Leslie Thanks for the info. Actually we have a company wide licence, which may be the reason why you could not locate my records. I contact our IT and I got the upgrade to v12 in the meantime. However it seems that the problem of this thread is not fixed in the new version. Yesterday I added a shortcut to my Nitro Pro Toolbar and today it is again back to the default and I have to set it again. This was exactly the issue under v11. My current vesion of Nitro Pro is 12.0.0.112. Are you aware of this? Regards, Stefan Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 18, 2018 Official Nitronaut Report Share Posted July 18, 2018 Hello @StefanM, Please create a support ticket here. Kindly make sure you enter your company serial number so it is queued correctly. Thanks! On 7/17/2018 at 8:43 PM, StefanM said: Hi Leslie Thanks for the info. Actually we have a company wide licence, which may be the reason why you could not locate my records. I contact our IT and I got the upgrade to v12 in the meantime. However it seems that the problem of this thread is not fixed in the new version. Yesterday I added a shortcut to my Nitro Pro Toolbar and today it is again back to the default and I have to set it again. This was exactly the issue under v11. My current vesion of Nitro Pro is 12.0.0.112. Are you aware of this? Regards, Stefan Link to comment Share on other sites More sharing options...
Hunter Posted July 18, 2018 Report Share Posted July 18, 2018 Same problem, I'm on 12.0.0.112, seems to be a bug. Does Nitro really require "VIP" status to report a bug? Link to comment Share on other sites More sharing options...
Ray L. Posted July 18, 2018 Report Share Posted July 18, 2018 2 hours ago, Hunter said: Same problem, I'm on 12.0.0.112, seems to be a bug. Does Nitro really require "VIP" status to report a bug? Same here. I've reported via this forum, but cannot "officially" log this as a bug as I am not considered a VIP. Might be time to search for another editor - or just move to Adobe since every other trade we work with uses them. *sigh* Link to comment Share on other sites More sharing options...
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