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rcastle659

Windows 10 update caused serial number reset

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rcastle659

After Windows 10 updated, Nitro Pro 10 is asking us to activate.  This is a pain.

 

Rex

Edited by rcastle659
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AllainU

Hello @rcastle659,

Thank you for reaching out to us through our Community Forums!

Upon upgrade of the operating system or installing a major Microsoft update, the Computer ID is changed, as it is comprised partially by the operating system. Once changed, this will no longer recognize the original installation causing the program to revert to trial mode.

To fix this issue, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Cheers!

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