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Incorrect emails


ABAS Accounting

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ABAS Accounting

Hi is there any way we know that an email has not bounced back due to an incorrect address or been delivered?  What are the chances of a sign request going to spam?

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  • Power User

Hi @ABAS Accounting,

Thanks for using our Community to reach out. 

Please do check your Spam folder a sit is a possibility the email landed there. What exact email is it you are waiting for, so I can check for it in our system.

Cheers, 

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ABAS Accounting

I've sent a few clients emails of documents for signing, but usually it says xxxx has viewed the document , xxxx has signed the document, but with these I have had nothing.  Do you mean my spam in my normal email (gmail) account?

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  • Power User

Hi @ABAS Accounting,

Thanks for clarifying! Yes please check the SPAM folder in your email account that is associated with your Nitro Cloud account, if you haven't done so already.

Cheers, 

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