Rhyan Posted May 14, 2018 Report Share Posted May 14, 2018 My laptop has a screen problem and I sent for repair. But the supplier decided to replace to a new device. When I install and activate my Nitro Pro 11 in my new device, it says -23: Error - License number already used. How can I deactivated the Nitro in my old device? Link to comment Share on other sites More sharing options...
Power User Laura L. Posted May 14, 2018 Power User Report Share Posted May 14, 2018 Hi @Rhyan, Thanks for using the Community Forum to reach out to us. You can self-manage your Nitro Pro licenses in our Account Portal: https://licenses.gonitro.com/prd/portal Simply enter you serial number and click the 'Find license' button. Cheers, Link to comment Share on other sites More sharing options...
Rhyan Posted May 15, 2018 Author Report Share Posted May 15, 2018 Hi @Laura L., Thank you for your help. Yesterday one of the Customer Success and Support Representative made changes to my serial number and they told to activate again. And it solved my problem. Thanks Link to comment Share on other sites More sharing options...
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