bbuchan8 Posted May 22, 2018 Report Share Posted May 22, 2018 Hi, After doing a recent Windows 10 update on my laptop it has lost the activation for Nitro Pro and now it is saying it is back in a trial period. When I try to reactivate using the original information it comes up with Error -3: Bad unlock code. I can see that it seems my Installation ID and Computer ID have changed from what was originally activated. I've also tried using the License Portal but it keeps saying invalid serial number. Is support able to help? Regards, Brendan Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 22, 2018 Official Nitronaut Report Share Posted May 22, 2018 Hello @bbuchan8, Thank you for reaching out to us through our Community Forums! I sent you a PM to ask more information. Cheers! Link to comment Share on other sites More sharing options...
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