Kintala 1 Report post Posted May 23, 2018 By entering my license number into the portal, it shows me : Status - active ; Number of activations - 0 ; Number of Activations allowed - 2. Cannot register product on either of the 2 computers that I am attempting to register. License was deactivated from old computers (and software uninstalled from those computers). Need assistance to register - thanks Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted May 24, 2018 Hello @Kintala, Thank you for reaching out to us through our Community Forums! I released your key so you can reactivate. Can you please try again and let me know how it goes? Cheers! Share this post Link to post Share on other sites
Bruce B. 0 Report post Posted May 24, 2018 3 hours ago, Leslie V. said: Hello @Kintala, Thank you for reaching out to us through our Community Forums! I released your key so you can reactivate. Can you please try again and let me know how it goes? Cheers! Good morning. I believe I am having the same problem: My Licensed Pro version reverted to Trial Version (for no apparent reason) / tried re-entering Serial Number on Activation screen: got error -23 / deleted one (of two) activations via support portal / tried to enter serial number again: same error / deleted 2nd activation (now showing "0" activated) / tried again: same error / restarted Nitro: no help / rebooted PC: no help / uninstalled and reinstalled Nitro, then tried serial number yet again: STILL no joy. Please assist when able -- thank you! - Bruce Share this post Link to post Share on other sites
AllainU 0 Report post Posted May 24, 2018 Hello @Bruce B., Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Cheers! Share this post Link to post Share on other sites
Bruce B. 0 Report post Posted May 24, 2018 Success! Thanks very much for the great support. - Bruce Share this post Link to post Share on other sites
Kintala 1 Report post Posted May 24, 2018 9 hours ago, Leslie V. said: Hello @Kintala, Thank you for reaching out to us through our Community Forums! I released your key so you can reactivate. Can you please try again and let me know how it goes? Cheers! Leslie Thanks for your response. I have successfully activated one computer, but the second one still returns error 23. The portal is now showing 1 activation, 2 activations allowed. Cheers Share this post Link to post Share on other sites
Mario K. 0 Report post Posted May 24, 2018 @Kintala please try again and let us know if you still experience problems. Share this post Link to post Share on other sites
Kintala 1 Report post Posted May 24, 2018 Mario Success ! Thanks for the prompt and helpful assistance 1 Share this post Link to post Share on other sites
