Andycambsuk Posted May 25, 2018 Report Share Posted May 25, 2018 If I click on the Nitro PDF tab in Office 365 applications, then the menu bar is completely blank? I've check the add-ins on Office and they're ok. I've repaired and also re-installed Nitro but it makes no difference. Any ideas? Link to comment Share on other sites More sharing options...
Power User Steven Zakulec Posted May 29, 2018 Power User Report Share Posted May 29, 2018 If the add-ins aren't marked as Disabled (sounds like they aren't), here's something else you can try to get in add-ins reinstalled: http://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000001584 It means the PDF printer, but the Office addins are in the same tool. Good luck! Link to comment Share on other sites More sharing options...
Andycambsuk Posted May 31, 2018 Author Report Share Posted May 31, 2018 Thanks Steven. I tried this also but it made no difference. Incidentally, the 'premium' support which I paid for, only came back after three days and I'd chased them with a less than useful suggestion which I could have read myself. The £25.99 has been refunded to me as it was a complete waste of money. Link to comment Share on other sites More sharing options...
Administrators Mario Kevesic Posted May 31, 2018 Administrators Report Share Posted May 31, 2018 @Andycambsuk I'm sorry to hear about your experience with our support but I'd like to explain what happened with your support case. You purchased Software Assurance/Premium Support same day but after submitting a support case so that particular case never received Premium Support. I hope that makes sense. Link to comment Share on other sites More sharing options...
Andycambsuk Posted May 31, 2018 Author Report Share Posted May 31, 2018 I purchased premium support and RE-submitted the request. The response wasn’t worth the fee. Link to comment Share on other sites More sharing options...
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