Andycambsuk 0 Report post Posted May 25, 2018 If I click on the Nitro PDF tab in Office 365 applications, then the menu bar is completely blank? I've check the add-ins on Office and they're ok. I've repaired and also re-installed Nitro but it makes no difference. Any ideas? Share this post Link to post Share on other sites
Steven Zakulec 60 Report post Posted May 29, 2018 If the add-ins aren't marked as Disabled (sounds like they aren't), here's something else you can try to get in add-ins reinstalled: http://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000001584 It means the PDF printer, but the Office addins are in the same tool. Good luck! Share this post Link to post Share on other sites
Andycambsuk 0 Report post Posted May 31, 2018 Thanks Steven. I tried this also but it made no difference. Incidentally, the 'premium' support which I paid for, only came back after three days and I'd chased them with a less than useful suggestion which I could have read myself. The £25.99 has been refunded to me as it was a complete waste of money. Share this post Link to post Share on other sites
Mario K. 0 Report post Posted May 31, 2018 @Andycambsuk I'm sorry to hear about your experience with our support but I'd like to explain what happened with your support case. You purchased Software Assurance/Premium Support same day but after submitting a support case so that particular case never received Premium Support. I hope that makes sense. Share this post Link to post Share on other sites
Andycambsuk 0 Report post Posted May 31, 2018 I purchased premium support and RE-submitted the request. The response wasn’t worth the fee. Share this post Link to post Share on other sites
