Flyingnerd Posted May 26, 2018 Report Share Posted May 26, 2018 I have been trying to install Nitro Pro 11. Using a Windows 10, 64-bit OS, x64-based processor. Have tried nitro_pro11_x64.exe, nitro_pro11_x64.msi and nitro_pro11.exe all with the same results. As soon as the program starts to install (ie 0% complete), an error get thrown, and the install quits. With nitro_pro11.exe, a log file is created and below is a snippet: Action start 11:28:20: NitroCA_GetOfficeBinaryType. SFXCA: Extracting custom action to temporary directory: C:\WINDOWS\Installer\MSI439D.tmp-\ SFXCA: Binding to CLR version v4.0.30319 Calling custom action NitroCA!NitroCA.CustomActions.GetOfficeBinaryType CA GetOfficeBinaryType: Begin CA GetOfficeBinaryType: API function GetBinaryType failed CustomAction NitroCA_GetOfficeBinaryType returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) Action ended 11:28:21: NitroCA_GetOfficeBinaryType. Return value 3. Action ended 11:28:21: INSTALL. Return value 3. And, yes, I have followed the instructions using the cleanup-oct17.vbs file -- it doesn't help. Link to comment Share on other sites More sharing options...
Power User Laura L. Posted May 30, 2018 Power User Report Share Posted May 30, 2018 Hi @Flyingnerd, I have logged a Support Ticket for you and one of our Support Reps will get back to you shortly. Cheers, Link to comment Share on other sites More sharing options...
David Epstein Posted June 2, 2018 Report Share Posted June 2, 2018 Any update on this issue? I am having the exact same problem. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 4, 2018 Official Nitronaut Report Share Posted June 4, 2018 Hello @dave1013, Thanks for posting on our community forums! I can see you already have a support ticket and one of my colleagues is assisting you. Cheers! Link to comment Share on other sites More sharing options...
Jlexa Posted June 5, 2018 Report Share Posted June 5, 2018 Hi, I also have a similar problem uninstalling Nitro Pro 11.0.7.425 \w Windows 10 1803. Running http://install.nitropdf.com/support/downloads/cleanup.zip or https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed did not work. Thank you. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted June 5, 2018 Official Nitronaut Report Share Posted June 5, 2018 Hi @Jlexa, Thanks for posting on our Community Forums! I just saw your support ticket. I'll take over and assist you from there. Cheers. Link to comment Share on other sites More sharing options...
Ludlow Posted June 13, 2018 Report Share Posted June 13, 2018 Same issue for me. Installation on a new computer. I have tried both 64 and 32 bit. Downloaded Nitro Pro 11 from several different places including the links above. I have verified my license and I unchecked the option to add Nitro Pro to the Word toolbar. Every time I try to install, the process eventually fails. Still, get the error. I have two activations on my license and only one is being used. Link to comment Share on other sites More sharing options...
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