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Nitro Pro 11 -- Windows 10, Version 1803 Install Fails


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I have been trying to install Nitro Pro 11.

Using a Windows 10, 64-bit OS, x64-based processor.

Have tried nitro_pro11_x64.exe, nitro_pro11_x64.msi and nitro_pro11.exe all with the same results. As soon as the program starts to install (ie 0% complete), an error get thrown, and the install quits. With nitro_pro11.exe, a log file is created and below is a snippet:

Action start 11:28:20: NitroCA_GetOfficeBinaryType.
SFXCA: Extracting custom action to temporary directory: C:\WINDOWS\Installer\MSI439D.tmp-\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action NitroCA!NitroCA.CustomActions.GetOfficeBinaryType
CA GetOfficeBinaryType: Begin
CA GetOfficeBinaryType: API function GetBinaryType failed
CustomAction NitroCA_GetOfficeBinaryType returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 11:28:21: NitroCA_GetOfficeBinaryType. Return value 3.
Action ended 11:28:21: INSTALL. Return value 3.


And, yes, I have followed the instructions using the cleanup-oct17.vbs file -- it doesn't help.

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  • Official Nitronaut
Allain Umailin

Hello @dave1013,

Thanks for posting on our community forums!

I can see you already have a support ticket and one of my colleagues is assisting you.


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Kelvin B. Villarin

Hi @Jlexa,

Thanks for posting on our Community Forums!

I just saw your support ticket. I'll take over and assist you from there.


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  • 2 weeks later...

Same issue for me.  

Installation on a new computer.  

I have tried both 64 and 32 bit.  Downloaded Nitro Pro 11 from several different places including the links above.  I have verified my license and I unchecked the option to add Nitro Pro to the Word toolbar.

Every time I try to install, the process eventually fails.

Still, get the error.   I have two activations on my license and only one is being used.

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