Nitro Pro 11 -- Windows 10, Version 1803 Install Fails

[Flyingnerd 0]

I have been trying to install Nitro Pro 11.

Using a Windows 10, 64-bit OS, x64-based processor.

Have tried nitro_pro11_x64.exe, nitro_pro11_x64.msi and nitro_pro11.exe all with the same results. As soon as the program starts to install (ie 0% complete), an error get thrown, and the install quits. With nitro_pro11.exe, a log file is created and below is a snippet:

Action start 11:28:20: NitroCA_GetOfficeBinaryType.
SFXCA: Extracting custom action to temporary directory: C:\WINDOWS\Installer\MSI439D.tmp-\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action NitroCA!NitroCA.CustomActions.GetOfficeBinaryType
CA GetOfficeBinaryType: Begin
CA GetOfficeBinaryType: API function GetBinaryType failed
CustomAction NitroCA_GetOfficeBinaryType returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 11:28:21: NitroCA_GetOfficeBinaryType. Return value 3.
Action ended 11:28:21: INSTALL. Return value 3.

 

And, yes, I have followed the instructions using the cleanup-oct17.vbs file -- it doesn't help.

[Laura L. 0]

Hi @Flyingnerd,

I have logged a Support Ticket for you and one of our Support Reps will get back to you shortly.

Cheers, 

[dave1013 0]

Any update on this issue?  I am having the exact same problem.

[AllainU 0]

Hello @dave1013,

Thanks for posting on our community forums!

I can see you already have a support ticket and one of my colleagues is assisting you.

Cheers!

[Jlexa 0]

Hi,

I also have a similar problem uninstalling Nitro Pro 11.0.7.425 \w Windows 10 1803.

Running http://install.nitropdf.com/support/downloads/cleanup.zip or https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed did not work.

Thank you.

[Kelvin V. 0]

Hi @Jlexa,

Thanks for posting on our Community Forums!

I just saw your support ticket. I'll take over and assist you from there.

Cheers.

[Ludlow 0]

Same issue for me.  

Installation on a new computer.  

I have tried both 64 and 32 bit.  Downloaded Nitro Pro 11 from several different places including the links above.  I have verified my license and I unchecked the option to add Nitro Pro to the Word toolbar.

Every time I try to install, the process eventually fails.

Still, get the error.   I have two activations on my license and only one is being used.